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Year : 2012  |  Volume : 14  |  Issue : 56  |  Page : 1--5

The role of rehearsal in a novel call center-type task


1 Department of Applied Psychology, Cardiff Metropolitan University, Cardiff, United Kingdom
2 CAE Professional Services, Ottawa, ON, Canada

Correspondence Address:
Nick Perham
School of Psychology, University of Wales Institute Cardiff, Cardiff CF5 2YB
United Kingdom
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/1463-1741.93308

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Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experiment 1, performance of a novel train timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise. However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred . Results are discussed in terms of interference-by-process and interference-by-content approaches to short-term memory.






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