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Year : 2012  |  Volume : 14  |  Issue : 56  |  Page : 1--5

The role of rehearsal in a novel call center-type task

Nick Perham1, Simon Banbury2 
1 Department of Applied Psychology, Cardiff Metropolitan University, Cardiff, United Kingdom
2 CAE Professional Services, Ottawa, ON, Canada

Correspondence Address:
Nick Perham
School of Psychology, University of Wales Institute Cardiff, Cardiff CF5 2YB
United Kingdom

Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experiment 1, performance of a novel train timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise. However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred . Results are discussed in terms of interference-by-process and interference-by-content approaches to short-term memory.


How to cite this article:
Perham N, Banbury S. The role of rehearsal in a novel call center-type task.Noise Health 2012;14:1-5


How to cite this URL:
Perham N, Banbury S. The role of rehearsal in a novel call center-type task. Noise Health [serial online] 2012 [cited 2022 Jan 21 ];14:1-5
Available from: https://www.noiseandhealth.org/article.asp?issn=1463-1741;year=2012;volume=14;issue=56;spage=1;epage=5;aulast=Perham;type=0